(WSVN) – Getting a driver’s license in South Florida is a headache. There are lengthy traces, and it’s troublesome to get an appointment.
Now a serious change is promising to hurry issues up. 7’s Heather Walker investigates.
Any day of the week, it’s chaos exterior of South Florida’s DMV workplaces. There are lengthy traces, and at instances, quick tempers.
Bianca Gonzalez, driver: “It’s lots, it’s lots.”
Some individuals have resorted to tenting out in a single day simply to get in. Others get up early.
Bianca Gonzalez: “We needed to rise up at like 4 within the morning to go there.”
Bianca Gonzalez is a Miami Dade public schoolteacher, simply attempting to get her driver’s license.
Bianca Gonzalez: “Right now I needed to miss a day of labor.”
However the ready and the aggravation may very well be coming to an finish.
Dariel Fernandez, Miami-Dade Tax Collector: “We’re right here to assist.”
In November, Miami-Dade County voters elected Dariel Fernandez as tax collector.
Dariel Fernandez: “I’m right here to help my neighborhood.”
It’s now his duty to supervise DMVs in Miami-Dade, which can not be below management of the state.
Dariel Fernandez: “It’s insane that it is advisable to wait at the very least three months to get an appointment. And after that, it is advisable to spend the entire night time and a part of the day to simply, for instance, change the handle or get a brand new ID.”
In his first interview, Fernandez tells 7 Investigates he already has plans for enhancements.
Dariel Fernandez: “We’re going to reduce the traces, the ready time in traces.”
Fernandez says he’ll begin by including extra service home windows and employees on the North Miami workplace after which concentrate on different workplaces within the county.
However he says the most important change is going on on-line.
Dariel Fernandez: “We began making a customer support middle that the individuals, earlier than they go to the workplace, they will talk with a few of our customer support reps, and they will clarify to them what they want.”
The consultant gives you a listing of paperwork you want on your appointment and allow you to know in the event you can deal with your situation on-line.
To assist reduce down on traces, some DMV areas might be including kiosks the place you may renew your automobile registration.
Dariel Fernandez: “One of many important issues that we’ve got now could be expertise, so we have to spend money on expertise.”
Expertise that may prohibit individuals from reserving a number of appointments and promoting them on-line.
Dariel Fernandez: “With our new software program, we’re going to limit all of that.”
Broward County additionally elected a brand new tax collector and might be implementing related modifications, however don’t anticipate to see any enhancements simply but. Fernandez says it would take about six months to rise up and working.
Dariel Fernandez: “We’re in the most effective nation on the earth. We can’t enable those who begin, you recognize, doing this to our residents. As a result of an individual goes to get a driver’s license as a result of they want them.”
Folks like Bianca are excited to see issues being kicked into drive.
Heather Walker, 7News.
CONTACT 7 INVESTIGATES:
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954-921-CLUE
7Investigates@wsvn.com
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